Operations Manager

Location: Cedar Park, Texas (On-site)
Employment Type: Full-time

Who We Are

At MIRA Safety, we focus on one thing above all else: uncompromising protection.

We design and distribute high-performance protective equipment—including gas masks, filters, hazmat suits, and survival gear—used by professionals and civilians who depend on reliability when it matters most.

Our customers include military personnel, first responders, law enforcement, agricultural workers, and preparedness-focused individuals. We operate a fast-moving e-commerce and distribution business where precision, speed, and availability are critical.

Position Summary

MIRA Safety is seeking a hands-on, execution-focused Operations Manager to lead and optimize inventory management, supply chain operations, warehouse fulfillment, and e-commerce logistics.

This role is responsible for ensuring the right products are in the right place at the right time—supporting direct-to-consumer (DTC), marketplace (including Amazon), and wholesale channels.

The ideal candidate is highly analytical, detail-oriented, and experienced in building scalable operational systems using data, KPIs, and modern supply chain tools (ERP/WMS/BI platforms).

This is a cross-functional role focused on inventory visibility, fulfillment performance, demand planning, and operational efficiency at scale.

Key Responsibilities

Inventory & Supply Chain Management

• Own end-to-end inventory planning, replenishment, and stock optimization
• Develop demand forecasts aligned with e-commerce and seasonal sales trends
• Manage supplier relationships and inbound supply flow
• Improve inventory accuracy, turnover, and availability across channels
• Implement and maintain cycle counting and inventory control processes

Warehouse & Fulfillment Operations

• Oversee warehouse operations and 3PL fulfillment partners
• Support Amazon FBA/FBM and other marketplace fulfillment workflows
• Improve pick/pack/ship efficiency and fulfillment accuracy
• Optimize inbound receiving, storage logic, and outbound distribution
• Support WMS optimization and process improvements

E-Commerce & Order Flow Operations

• Ensure seamless order flow across Shopify, Amazon, and other sales channels
• Monitor fulfillment SLAs, shipping performance, and delivery timelines
• Collaborate with marketing and sales teams to support product launches and demand spikes
• Identify and resolve operational bottlenecks impacting customer experience

Business Intelligence & KPI Reporting

• Build and maintain dashboards for core operational KPIs, including:
  • Inventory turnover and stock health
  • Fill rate / in-stock rate
  • Order accuracy and fulfillment speed
  • Warehouse productivity
  • Forecast accuracy
  • Cost-to-serve and logistics spend
• Use Excel and BI tools to improve visibility and decision-making
• Translate operational data into actionable insights and improvements

Process Improvement & Systems

• Lead continuous improvement initiatives across supply chain and fulfillment
• Improve ERP/WMS utilization and data integrity
• Standardize operational workflows across teams and partners
• Identify scalability gaps and implement system-driven solutions

Cross-Functional Collaboration

• Partner with leadership on scaling inventory and fulfillment infrastructure
• Work closely with finance on inventory valuation and cash flow planning
• Collaborate with customer service on fulfillment-related issues
• Support hiring, training, and performance management for operations teams

Qualifications & Preferred Background

Required Experience

• 5+ years in operations, supply chain, or inventory management (e-commerce or distribution preferred)
• Strong experience managing inventory in multi-channel environments (DTC, Amazon, wholesale)
• Proven ability to build or manage forecasting and replenishment systems
• Experience working with warehouses and/or 3PL partners
• Strong Excel and data analysis skills
• Experience building operational dashboards or KPI reporting systems

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field
• Experience with ERP and WMS platforms (NetSuite, ShipHero, etc.)
• Familiarity with e-commerce platforms (Shopify, Amazon Seller Central)
• Lean, Six Sigma, or process improvement experience (optional but helpful)

Work Environment

• On-site at Cedar Park, Texas headquarters
• Mix of office and warehouse exposure
• Regular interaction with fulfillment operations and inventory teams

Work Schedule

• Full-time, Monday–Friday
• Additional hours may be required during peak demand, launches, or operational escalations 

Travel Requirements

• Occasional domestic travel (up to 10%) for supplier audits, trade shows, and operational coordination.

What We Offer

• Comprehensive health, dental, and vision insurance, with 75% of individual coverage paid by MIRA Safety

• Optional life, hospital, critical illness, and accident insurance

• Generous paid time off (PTO) and sick leave

• 9 paid holidays to rest and recharge

Plus, amazing perks at our brand-new Cedar Park office:

• Onsite gym and private soundproof pods for focus or relaxation

• Sauna, ice plunge, and red light therapy for total wellness

• Game room with pool and darts to connect and unwind

• Fully stocked modern break room with snacks

• Free organic eggs from our on-site chicken farm—yes, really!

As part of the application process, candidates will be asked to complete the Culture Index.

Equal Opportunity Employer

MIRA Safety is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.