Emergency Preparedness Specialist

This role is ideal for candidates with a background or strong interest in emergency preparedness, tactical equipment, or military/law enforcement environments.

About MIRA Safety

MIRA Safety designs and manufactures professional-grade protective equipment for military, law enforcement, first responders, and civilians. Our products include gas masks, filters, hazmat suits, and emergency preparedness solutions used in high-risk, high-consequence environments.

We operate in a fast-paced, high-accountability environment where ownership, execution, and preparedness matter. Our team is mission-driven, detail-oriented, and committed to educating customers so they can make confident, informed decisions when it matters most.

As we continue to grow, we are seeking disciplined, driven individuals who want to help build a globally trusted preparedness brand.

About the Role

This is not a traditional call center position.

The Emergency Preparedness Specialist serves as both a frontline customer advocate and a trusted preparedness consultant on the phone. This role focuses on educating customers on complex protective equipment, guiding purchasing decisions, overcoming objections, and identifying appropriate upsell and cross-sell opportunities while delivering a professional, high-trust customer experience.

You will manage customer interactions end to end and work closely with Sales, Customer Service, and Leadership to support revenue growth and long-term customer success.

Employment Type

• Full-time

Work Schedule

• Monday through Friday
• 9:00 AM to 6:00 PM Central Time

Work Location

• Onsite

Work Environment

• Professional office setting with frequent phone and computer use
• Fast-paced environment with shifting priorities and high customer interaction

Key Responsibilities

• Handle approximately 70 inbound and outbound customer calls per day with professionalism and confidence
• Conduct consultative, solution-oriented customer conversations
• Educate customers on CBRN equipment, emergency preparedness solutions, and proper product use
• Assess customer needs and recommend appropriate products or alternatives
• Confidently upsell, cross-sell, and overcome objections when appropriate
• Support order placement, troubleshooting, and post-purchase inquiries
• Maintain accurate and detailed records in CRM and ticketing systems
• Own customer issues from initial contact through resolution
• Communicate order issues, customer trends, and feedback to Sales and Leadership
• Continuously develop product, industry, and preparedness knowledge
• Maintain punctual, reliable onsite attendance
• Perform other duties as assigned

Physical and Work Environment Requirements

• Full-time, onsite, office-based work environment
• Extended periods of sitting at a desk using a computer and phone
• Occasional lifting of up to 10 lbs
• No travel required

Minimum Requirements

• At least 2 years of phone-based customer-facing experience with consultative and or sales components
• Demonstrated ability to overcome objections and influence purchasing decisions
• Strong verbal communication skills with the ability to explain technical or complex products
• Experience using CRM, ticketing, or order management systems
• Proficiency with Google Workspace or similar productivity tools
• Demonstrated empathy, patience, and professionalism in high-stress customer interactions

Strongly Preferred Qualifications

• Prior experience with CBRN, emergency preparedness, or safety equipment
• Military, law enforcement, or first responder background
• Veteran or current service member status with DD-214 or statement of service preferred
• Tactical gear or preparedness market experience, professional or personal
• Familiarity with the Entrepreneurial Operating System
• Comfort delivering paid consultation or advisory-style customer calls

Hiring Process

Qualified candidates will be invited to complete a Culture Index assessment as part of the evaluation process.

Benefits

• Competitive hourly compensation with performance-based incentives
• Health, dental, and vision benefits
• Paid time off and paid holidays
• Ongoing training and professional development
• Opportunity for growth into senior support, sales, or consulting roles
• Supportive, mission-driven team environment

MIRA Safety is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.